Booking terms

1. When these terms apply and how you accept them

• These terms apply to every appointment at Reset Lab, however it was booked: online, in the app, by phone or by message.
• When you create an account in the app, you tick a box confirming that you are 18 or over, or a parent/guardian creating the account for a minor, and that you accept these terms.
• Every time you book online, you tick “I accept the Booking terms” before confirming. The version of the terms you accepted is recorded with the appointment.
• For every acceptance we record the version of the terms, the time, the language and where it happened (sign-up, booking or an invitation from the clinic), so that we both know what applies.
• Appointments the clinic books for you, for example by phone, are subject to the same terms.
• The confirmation email for every appointment links to these terms, so you can read and save them whenever you like.
• If the terms change, the new version is shown here with a new date and applies to appointments you book from then on; appointments you have already booked keep the version you accepted. In the app we will ask you to accept the new version.

2. Age, children and teenagers

• You must be 18 or over to create an account or book online.
• For children and teenagers under 18, a parent or guardian creates and manages the account, accepts these terms, books the appointments and accompanies them to the session.

3. Booking

• You can book online, by phone or by message. Online booking uses an account in the app and is confirmed by email straight away.
• The times you see are Greek time (Athens) and are genuinely available at the moment you book.
• Online you can hold up to 3 upcoming appointments at a time; for more, please contact us.
• Confirmations, changes and reminders for appointments and exercises, as well as operational updates (e.g. that the clinic is closed on a given day), are part of the service. You receive notifications about new articles and about announcements and offers only if you turn them on yourself, in Account → Notifications.

4. Changes and cancellations

• Change or cancel free of charge in the app up to 24 hours before your appointment. The exact limit is always shown when you book and in the confirmation email.
• After that, please call us on +30 697 005 3622 as soon as possible.
• If you are late, the session may be shortened so that the next clients are not delayed.
• In an emergency the clinic may cancel or move an appointment; you will be informed straight away by email and in the app.

5. Session packages

• Each completed session is deducted automatically from your active package; the balance is always shown in the app.
• Packages are personal.

6. Payment

Payment is made at the clinic, by cash, card or IRIS. No online payments are taken on the website or in the app. Prices are those in force on the day of the session.

7. Health and safety

• Tell us about anything health-related that may affect your treatment (e.g. pregnancy, recent surgery, medication).
• The articles and information on the website are for general information and do not replace an assessment by a health professional.
• The exercise programmes in the app are personal: if anything hurts or feels wrong, stop and let us know.

8. Data

How we use your personal data is explained in the Privacy policy and on theHealth data: how we use it page. These texts are information for you; they are not part of the terms you accept.